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SECTION 1:  RETURN & REFUND POLICY for 1-Day CORE Cleanse, 3-Day CORE Cleanse, 1-Day Master Cleanse, 3-Day Master Cleanse, 3-Day Fat-Burn Latte Cleanse, 5-day Fat-burn Latte Cleanse, Superfood Juices (12-packs) 

SECTION 2: RETURN & REFUND POLICY for CONTROL Stick Packs, BLOCK Stick packs, Fat-Burn Lattes (10-packs) 

SECTION 3: DAMAGED OR MISSING ITEMS 

SECTION 4: LOST OR STOLEN PACKAGES  

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SECTION 1  
RETURN & REFUND POLICY for 1-Day CORE Cleanse, 3-Day CORE Cleanse, 1-Day Master Cleanse, 3-Day Master Cleanse, 3-Day Fat-Burn Latte Cleanse, 5-day Fat-burn Latte Cleanse, Superfood Juices (12-packs). 

 
All cancellations or changes must be received before the product ships, otherwise no refunds or credits will be issued.  
 
Any requests for a refund before, during, or after consuming any of our superfood juice beverages and all cleanse products due to medical issues will be handled on an individual basis. A doctor's proof of condition is required.  

No refunds will be issued for a negative experience. Factors such as diet, activity level, caffeine or sugar intake, and preparation are just a few of many factors that will determine your experience while consuming our beverages. 

Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e. Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can. 

All requests will be handled on an individual basis and may be eligible within limitations (and up to a maximum $100 refund) to a money-back guarantee. 

This guarantee is valid up to 30 days after your purchase and allows you to receive a refund for your purchase (excludes the cost of all shipping, handling, and re-stocking fees). To receive a US-based prepaid shipping label and your refund please contact us via email at support@drinklemonkind.com. Please make sure to provide your name, last name, order number, and the best way to reach you. 
 
For International orders (non-US based), please contact our support team for the most updated returns instructions. 
 
We do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes.  

SPECIAL NOTE: These terms do not apply to promotional, bundles, volume purchases (2 or more items), discounted, or BOGO items. No Refunds or returns will be accepted for these items.  

Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e. Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can. 
 
After following the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund, a process that typically requires 7-10 days. 
   

If products in your order are damaged or arrive in poor condition, please contact us right away at support@drinklemonkind.com or contact us by filling out this FORM. Please remember to attach pictures as that will help expedite the resolution of the claim. 

We now offer a Shipping Protection option: simply select to protect your order at checkout and your package is protected from any damage or theft. 

If you selected the Insured Shipping Method or any of the paid shipping options to your order and now are experiencing issues, please reach out to us right away at support@drinklemonkind.com 

Please note that should you chose to deselect shipping protection and select “FREE Economy Shipping (Uninsured)” LEMONKIND is and will not be liable for lost, damaged, or stolen items. 

If you did not receive your order and your tracking information states your package was delivered and you chose to forgo shipping insurance you will have to contact the shipping carrier and file an investigation for a missing package. Once you have a trace number, please send that over to us via email (support@drinklemonkind.com), and we will follow up on your behalf. Please note it sometimes takes up to 45 days for the carriers to find a resolution to most claims.