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SECTION 1: RETURN & REFUND POLICY for Juice and Latte Cleanses (Single-item and Multi-packs)

SECTION 2: RETURN & REFUND POLICY for CONTROL Stick Packs, BLOCK Stick Packs, and Everyday Solutions or Boosters (30 packs)

SECTION 3: DAMAGED OR MISSING ITEMS

SECTION 4: LOST OR STOLEN PACKAGES

SECTION 5 LARGE ORDERS AND SIGNATURE DELIVERY

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SECTION 1
RETURN & REFUND POLICY for Juice and Latte Cleanses (Single-item and Multi-packs)

All cancellations or changes must be received before the product ships; otherwise, no refunds or credits will be issued.

Any requests for a refund before, during, or after consuming any of our superfood juice beverages and all cleanse products due to medical issues will be handled on an individual basis. A doctor's proof of condition is required.

No refunds will be issued for a negative experience. Factors such as diet, activity level, caffeine or sugar intake, and preparation are just a few of many factors that will determine your experience while consuming our beverages.

Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e., Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can.

SECTION 2
RETURN & REFUND POLICY for CONTROL Stick Packs, BLOCK Stick Packs, and Everyday Solutions or Boosters (30 packs)

All requests will be handled on an individual basis and may be eligible within limitations (and up to a maximum $100 refund) to a money-back guarantee.

This guarantee is valid up to 30 days after your purchase and allows you to receive a refund for your purchase (excludes the cost of all shipping, handling, and re-stocking fees). To receive a US-based prepaid shipping label and your refund, please contact us via email at support@drinklemonkind.com. Please make sure to provide your name, last name, order number, and the best way to reach you.

For International orders (non-US based), please contact our support team for the most updated returns instructions.

We do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes.

SPECIAL NOTE: These terms do not apply to promotional, bundles, volume purchases (2 or more items), discounted, or BOGO items. No Refunds or returns will be accepted for these items.

Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e., Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can.

After following the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund, a process that typically requires 7-10 days.

SECTION 3
DAMAGED OR MISSING ITEMS

If products in your order are damaged or arrive in poor condition, please contact us right away at support@drinklemonkind.com or contact us by filling out this FORM. Please remember to attach pictures, as that will help expedite the resolution of the claim.

SECTION 4
LOST OR STOLEN PACKAGES

If you are experiencing issues with a lost or stolen package, please reach out to us right away at support@drinklemonkind.com.

If you did not receive your order and your tracking information states your package was delivered, you will have to contact the shipping carrier and file an investigation for a missing package. Once you have a trace number, please send that over to us via email (support@drinklemonkind.com), and we will follow up on your behalf. Please note it sometimes takes up to 45 days for the carriers to find a resolution to most claims.

Please ensure that the shipping address you provide during checkout is accurate, particularly when using payment gateways like PayPal. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for covering all shipping costs to resend the order to the corrected address. We cannot be held liable for the loss of an order if the provided address at checkout is incomplete or incorrect.

For more information on our shipping policy, including delivery services, costs, and estimated delivery times, please visit https://drinklemonkind.com/pages/shipping.

SECTION 5
LARGE ORDERS AND SIGNATURE DELIVERY

For orders with a total value of $400 or more, we will place the order on hold and reach out to the customer to confirm in writing that they intended to place the order. We will also notify them that we will be sending their order with an insured signature delivery service.

Some customers may prefer not to use the signature delivery service because they or someone else needs to be present at the delivery address to sign for the package. In these cases, customers can choose to forgo the signature delivery method, but they must confirm in writing that they understand that if the package is lost or stolen, we, unfortunately, cannot be held liable for it.