NUTRIBOBA & LATTES & LATTE CLEANSES
RETURN & REFUND POLICY

 
Thank you for giving us the opportunity to play a part in your health journey. Although we’re sad, we totally get that sometimes things just don’t work out and if that’s the case, we offer (within limitations and up to a maximum $100 refund) a money-back guarantee.

 
This guarantee is valid up to 30 days after your purchase and allows you to receive a refund for your purchase (excludes the cost of all shipping, handling, and re-stocking fees). Cases are handled on a case-by-case basis and are subject to limitations since the returned product cannot ever be resold or put back into sellable inventory.
 
To receive a US-based prepaid shipping label and your refund please contact us via email at support@drinklemonkind.com. Please make sure to provide name, last name, order number, and the best way to reach you.
 
For International orders (non-US based), please contact our support team for the most updated returns instructions.
 
We do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes.
 
For orders placed with our SUBSCRIBE & SAVE Program please note these terms apply only to your first subscription purchase. For subsequent orders, we cannot accept returns or request for refunds.
 

SPECIAL NOTE: These terms do not apply for promotional, bundles, volume purchases (2 or more items), discounted or BOGO items. No Refunds or returns will be accepted for these items. 

Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e. Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can.

After following the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund, a process that typically requires 7-10 days.
  

SUPERFOOD JUICES AND JUICE CLEANSES
RETURN & REFUND POLICY

 

The Lemonkind refunds policy is designed to support our customers, while at the same time ensuring we can continue to provide a quality product and service to happy customers for years to come.
 
With our commitment to quality, our policy is that all cancellations or changes must be received before the product ships in order to avoid penalty. Otherwise no refunds OR credits will be issued. 
 
Any requests for a refund before, during or after consuming any of our superfood juice beverages and cleanse products due to medical issues will be handled on an individual basis. Doctor's proof of condition is required. No refunds will be issued for a negative experience. Factors such as diet, activity level, caffeine or sugar intake, and preparation are just a few of many factors that will determine your experience while consuming our beverages.

Orders placed via Zulily or Third Party Promotional Sites such as Amazon.com must be refunded through the respective promotional site. Since the respective point of purchase (i.e. Zulily or Amazon) is the actual merchant to charge your credit card, we do not have access to the information needed to provide you with a refund. As such, you will need to contact this third party directly. If you need help reaching or initiating the third party's customer support, we will assist you in any way we can.

 

DAMAGED OR MISSING ITEMS INSIDE

If products in your order are damaged or arrive in poor quality, please contact us at Info@drinklemonkind.com or call 954-7678-1700 immediately. We will send replacement product(s) at our expense or, depending on the circumstances, provide you with a full or partial credit or refund of the purchase price for the product(s).

DAMAGED, LOST OR STOLEN PACKAGES

We now offer “FREE Economy Shipping + Insurance against Loss/Theft: Direct Signature required at delivery address” in order to provide Shipping Protection. Simply select to protect your order at checkout and your package is protected from any loss, damage, or theft.

If you selected the Insured Shipping Method or any of the FedEx Paid options to your order and now are experiencing issues, please reach out to us right away at support@drinklemonkind.com

Please note that should you chose to deselect shipping protection and select “FREE Economy Shipping (Uninsured)” LEMONKIND is and will not be liable for lost, damaged, or stolen items.

If you did not receive your order and your tracking information states your package was delivered and you chose to forgo shipping insurance you will have to contact FedEx and file an investigation for a missing package. Once you have a trace number, please send that over to us via email (info@drinklemonkind.com), and we will file a claim on your behalf. Please note it sometimes take up to 45 days for FedEx to find a resolution to most claims.